This isn’t the first time it happened and I’m not the only one it has happened to. Buyer places order, gets the work done, leave a STELLAR feedback with all 5 stars. After a few weeks, the order gets chargedback with Paypal and you’re stuck with lost revenue and on top of that, your order completion rate, which is now more important than ever!
Same thing happened with me but on a bigger scale. I did around 13 orders for that client in a course of one month, all got 5 star feedback. And now, after a month (some orders are older than that). He charged back all of them. Even his ID is blocked from Fiverr.
Now, I do not expect Fiverr to compensate as they have no control over Paypal HOWEVER they atleast should give the tiniest bit of courtesy to the seller that those cancellations shouldn’t effect order completion rate. My order completion rate dropped to 83% and I’m 100% sure, it won’t be able to get back to above 90% by the 15th of this month or even till next month.
I contacted support as well, while they accept it’s an unfortunate experience but they refused to help me regarding completion rate. Buyers always gets away with everything and it’s the seller that gets crushed