Hope everyone is doing well!
I had a bad experience with a customer recently. As a seller I have managed to keep 100% satisfaction with the service that I provide. I also have high selling gigs, buyers are happy with results.
This buyer, named ‘*******’ purchased a custom offer worth $100. Gave the design brief along with what they are looking for and when I sent them the completed file they even said that they liked the pattern very much and it went with their brand value etc. Even went gushing that its the ‘Perfect’ pattern for their coat.
For more they even asked me for suggestions in their factory and I gave them valuable suggestions which they will now use!
The order was completed and the requested files were sent to them along with Pantone colour chips.
The customer was thrilled and happy.
Suddenly after 7 days the buyer comes complaining saying that this is not what they asked for and how the pattern looks similar to other patterns they have. Even started pointing out that you have used brushes (Brushes are design assets and I have paid for them and they can be used by anyone once bought)
I use Procreate to illustrate? Whats wrong in using a brush? To be more specific it was a crayon texture brush.
It’s clear that they suddenly made up their mind. How can someone change so drastically? They found someone doing it cheaper so they requested for a refund??? How unfair is that!
They sent me links from a free vector website and said I can buy 3000+ prints in the price you gave. and started pointing out and saying that this is not what they wanted. When they completely agreed on the price and the offer, even was overwhelmed eith the delivery!
I have made the print entirely on my own and do not deserve such insults. As a seller on fiverr I am also responsible for the commission towards fiverr and have contributed quite a bit to feel insulted like this. This violates the right of the seller as the pattern is purchased with commercial license and now customer is asking for a refund over baseless points!
It is very likely that they have used my print and will now request a refund as they are done with it.
Im attaching proof of conversation during the order and suddenly insulting me after 7 days of the completed order.
How is this acceptable? Don’t sellers have right to self respect?
This is very concerning as a professional I wouldn’t want to risk selling print with licenses with this continues! It’s very disturbing too. This is really not done, I’m very disappointed and demotivated.
It’s very disturbing for someone who has always been kind and extremely professional with the buyers on this platform.
Has anyone faced this? What can I do to protect my rights as a seller? Is this platform only going to favour buyers? Any hope for a solution? Or do I just stop communicating with sellers who have no ratings or previous orders on the platform?