Scammed by Seller - How to get Full Refund


#1

Hello,

My name is John, my family and I are going on a cruise later this year, we wanted a tshirt so not being very artistic a friend told me about Fiverr.

I paid two different artist on Fiverr to come up with a design, one was not so good and the other we had a winner.

I submitted the design to customink, they setup the tshirts, I gave the link to my family members, the shirts were paid for and due to be here next week.

Unfortunately I received a call from customink saying I had used copyrighted material, I was shocked as per Fiverr when signing up, you pay sellers to give you a user generated design and it also very clearly states that no copyright material can be used.

With this in mind I skipped a lot of sellers as they had no or very few ratings, I finally want with one seller that had over 5,000 reviews (mostly good).

Needless to say I am in a bad spot, I have all this money tied up with customink, Fiverr says the will only refund me a small portion (which btw is a “credit” not a refund) and the artist in my humble opinion is a POS!

The worst part is the seller admitted that he does not have the right to use the material when I called him out on it! He then bragged about how he has 5,000 reviews and that Fiverr will do nothing to him because of this.

I am beyond disappointed with my service that I have received from Kenn and Jodi in support as of today. I feel like I am being shewed away like a little fly. This iS NOT RIGHT!!!

I would like to Speak to a Fiverr represenative and have given my number in every email that i have communicated with Fiverr support but they refuse to call me.

Any help or advice would be greatly appreciated.


#2

Buyers must check the work of sellers before using them in order to remain safe from problems. There are many cheaters on freelancing sites who can make a lot of money as they are not traced easily.