All right, so, here is some info for you. As I understand it, you @jaciga were a seller on this other translation site, TC. A seller on Fiverr was selling translation services on Fiverr and then outsourcing the work to you on TC. Then he was claiming that you did a poor translation and not paying you, but he sold your translation to his buyer here on Fiverr. He was banned on the other site and is no longer on Fiverr. You mention that CS told you “because I wasn’t original buyer, and so following their ToS they couldn’t talk to me about this.” One thing I can tell you myself is that CS would have investigated if you had been the buyer, but still wouldn’t have told you what they were going to do, except to let you know about a refund.
The other buyer who obtained his services also reported the situation to Fiverr. From what I read in your complaint, that buyer was told after contacting CS in July that "they didn’t answer until some days later, claiming then that the period limit of 13+ days (ToS again) had expired.
If the seller had already left Fiverr and had already withdrawn the money after the 14 day clearance period, Fiverr would not have refunded it to the buyer. The buyer apparently did get their document translated as well (by you, and then resold) so this is another reason the buyer wouldn’t have been refunded.
That leaves us with your questions:
1_Expired period? I don’t think so
The funds had passed the normal Fiverr clearance period which is about 14 days give or take a bit. It is correct that when that time passes, refunds are no longer available. In this case, though, the buyer would not have received a refund anyway if the gig was complete.
2_I would also like to ask, publicly: how is that a seller that has been reported by a buyer can freely abandon Fiverr, without further question?
Sellers can close their accounts here or they may be banned. IF they have a gig in progress when they leave Fiverr, that money is refunded to the buyer. If the Fiverr buyer already received a refund because the gig wasn’t complete OR the buyer had already marked the gig complete and the Fiverr seller kept the payment.
As far as how a seller can freely abandon Fiverr, this is a situation where the seller did not actually break the rules directly on Fiverr. They may have broken the rules on the TC site, but not here. Fiverr allows sellers to outsource work. Not everyone agrees that it is OK, but it’s allowed. Take note of where the problem lies in this example:
If a guy named Bob sold 100 word articles for $5 on Fiverr and then hired Joe from Ghostwriter.lnfo (example) to write an article for a $1 each, Bob can resell them here for $5 and no Fiverr rules are broken. If Bob refuses to pay Joe on GW.lnfo, that might be against the rules there, but he still hasn’t broken Fiverr rules. You could probably get them banned on GW (like you did on TC) but Fiverr can’t do anything. That is the answer to your second question unless I missed something.
My question is the same as the others. Fiverr cannot do anything because no rules were broken here. The forum users can avoid buying from Spanish translators if you think they are dangerous here. Is this just a warning about translation? Did you have another idea in mind that accomplishes something? Were you hoping CS could arrange to have the seller pay you for the services you gave him on TC or were you hoping they could pursue the scammer in legal proceedings? What was your ultimate goal?