Fiverr Community Forum

Scanning for viruses inbox

I’ve received a few files from my inbox but I am not able to download them they just say scanning for viruses, i’ve reloaded/refreshed the page, logged out and then back in.

1 Like

Ask the buyer to resend you the files. Same happened to me. There is no other way…

I am having this issue, too. Seller resent me the files and I get the same “scanning for viruses” message

You can download the file from the Fiverr app on your mobile device or tablet. Or rather just email the file to yourself from the mobile app.
There is no virus scanner on the mobile app.

Hope that helps : )

Have you tried to download the file using the Fiverr app on your mobile device?