Fiverr Community Forum

Second TOS warning

Hello, I got my second TOS warning out of no where, I did no realize that I had one before, basically I was trying to communicate with one of my buyers and he did not have ■■■■■, so i left him my phone number and bam warning.
now the scary thing is that this is my second one and I do not remember getting a first one.
can we use ■■■■■ to communicate with our clients?
can we leave numbers and emails when giving shipping information?
also i have a question I run into some problems with one of my clients packages as it got stuck in customs and now he has to pay a fee for the package, but I know fiverr has a policy that I cannot provide any private information so what do I do in this case?


I would highly recommend you take the time to read through the ToS.

  • Communication for handling Orders should be performed on Fiverr, through the Order Page. Users who engage and communicate off of Fiverr will not be protected by our Terms of Service.
  • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.

Then you know why you got the warning :slight_smile:


This is too much valuable things that I found.

By your own statement, you say you know Fiverr does not allow exchanging personal information, so, I am not sure why you are shocked that you got a warning and asking if you can give out your ph #. Odd.

I would bet dollars to donuts your first warning was for the same exact thing - sharing offsite contact. Go look through your messages here or in the email you signed up with on Fiverr to see what the first warning was about. Also, getting warnings will affect your ability to Level up - in fact, it may cause your Level to drop.

The second TOS warning was not “out of nowhere”. There was a reason for it. You broke a rule and Fiverr has consequences for that.


If I were you I am going to be very careful now because you need one more violation then account will be suspended and you cannot do anything afterwards so it’s better to know your role by bowing down to Fiverr TOS.

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gig title similarities.