Hey, Fiverr. I’m at a loss for what to do, so let me ask your opinion.
I recently offered a buyer a custom request for a voice over service at the rate of $5 for 600 words. Even though the requirements stated a 600 word maximum, the script was 647 words. I decided since it wasn’t that much over the limit I would do it.
I sent the completed order and didn’t hear back for nearly 24 hours. The only message I got was ‘my client complain’. I reached out to the buyer to try and find a resolution, and after several hours was told a new, different script would be sent. Now, several hours later, the buyer has requested a revision with the message ‘here the script’, but there is no attachment, no notes on how to improve, no direction as to what I need to do, and the clock is ticking down before the order is late.
What are my options? What can I do? Contact customer support?
Thank you for your time.