Fiverr Community Forum

Seller account creation problem

i dont understand why i am unable to put my profile picture. i am creating a seller profile and i am still at the personal info registration. i selected and tried to upload the profile pic but all to no avail. now i am stuck at the personal info page. please help. actually i need some tips

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Welcome to the Fiverr forums.

So, you’re stuck on step 1, point 3? https://www.fiverr.com/support/articles/360010558598-Creating-Your-Seller-Profile

What file type are you trying to use? How large is it? What error message is it giving you? Can you provide a screenshot?

1 Like

i am trying to use jpeg file, and it is just 50kb

ive tried it several times but to no avail
ive even tried other photos
pls, i will be glad if you can help me

please, i need replies

1 Like

Contact with Fiverr support team. Best of luck :slightly_smiling_face:

Try that one

thank you. i will do that
it still didnt work

ok. i will try it right now