Fiverr Community Forum

Seller account creation problem

i dont understand why i am unable to put my profile picture. i am creating a seller profile and i am still at the personal info registration. i selected and tried to upload the profile pic but all to no avail. now i am stuck at the personal info page. please help. actually i need some tips


Welcome to the Fiverr forums.

So, you’re stuck on step 1, point 3?

What file type are you trying to use? How large is it? What error message is it giving you? Can you provide a screenshot?

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i am trying to use jpeg file, and it is just 50kb

ive tried it several times but to no avail
ive even tried other photos
pls, i will be glad if you can help me

please, i need replies

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Contact with Fiverr support team. Best of luck :slightly_smiling_face:

Try that one

thank you. i will do that
it still didnt work

ok. i will try it right now