I’ve only been here for about 12 days or so and what I have noticed with sellers is that they show eagerness in doing your project but when you’ve booked them already, it’s like you owe them now.
I’ve booked four gigs so far. Everything has been mostly awful. I tried:
- Getting a video edited
- Have a YouTube Thumbnail made
- Have a YouTube Banner made
- Have an Intro/Outro made
You know how horrified I was when I had a deadline to be posted on my birthday and I gave #1 enough time (about 7 days) to edit my birthday video. At day 6, she messages to cancel and tells me she couldn’t do it cos she said she read my requirements and it took her that one day to realize that there’s too many things she won’t be able to do and she doesn’t want to disappoint.
Well, sure. That sounds lovely and all but you took 6 days to tell me that. At around Day 3/4, I would message her asking the status and the progress. I even sent the YouTube Thumbnail I got edited so that she would have an idea of the output and she said it looked great.
She eventually tells me that what I wrote on the requirements, which is a WHOLE ten list of things she needed to know and said to be specific and accurate about the video so she can edit it easier, that it’s something she cannot do. It’s so offensive that she didn’t even give my requirements a browse through even on Day 1, 2 or 3 because I would have tried to find someone else then. She even said she was feeling ill, if that’s the case then she should have let me know beforehand.
So, that was horrendous. I eventually found an editor out of Fiverr. My first experience with this app was so bad that I didn’t think to book anymore sellers. But I gave it a chance that maybe it’s not one size fits all and not everyone is the same.
But with #2, it took forever for the edit. First draft edits were terrible but through constant communication, I eventually got what I wanted. The problem was that, it’s like sellers don’t listen to their clients. I request modifications in bullet or numbered forms so that they know what to change. This one had unlimited revisions which was fine. But it’s also sad that we could get the final output if he just listened to the edits I wanted already.
For every one modification, he would do something else so I constantly had to remind him that we are good with the last edit and that we should edit just one thing specifically. A couple of revisions would have probably resolved it but it’s the paying attention to the details of the modification that should matter so that they can move on to other projects and not constantly repeat their mistakes.
But, the output for this one is my favorite and he was very nice. Just really stubborn. Eventually told me that he was sick and in and out of the hospital. I even said that there was no rush but told him to just edit what needs to be fixed and not add anymore or change details according to what he wanted.
I don’t know how often this happens but so far, at this point, TWO SELLERS I’ve been in contact now have been getting “sick” and therefore unable to either finish or do the project or take a long time.
#3 initially gave me an output that I didn’t like but we worked towards something familiar and we got to something that I eventually liked. Again, with this one, the modification process is something they don’t pay attention to when you only want little details and they give you “more” of something that you don’t want.
THE KEY IS paying attention to what the buyer wants and not go along with your creative juices UNLESS allowed by buyer. Seller eventually tells me we only had 3 revisions in the package that I bought but reminded him and highlighted and underlined in previous conversations that if he PAID ATTENTION to my requests, we won’t have to make anymore modifications.
He kept modifying it without listening to what needed to be edited and eventually said, MORE REVISIONS means MORE $. “If you want more revisions, you pay more.” I get that if the revision was drastic or completely new but when I would just say, “Please remove this or change this color to this one.” And then the new changes would miss those requests, it’s annoying how it took forever but after I reminded him that he didn’t do the modification, he said, I CHANGE ONE LAST TIME.
Eventually, I got the output I wanted but it took many back and forth exchanges which could have been resolved if the seller paid attention to little details. As I write this, you have an idea of how specific I am when I express clarity in conversing. So, I don’t understand how these sellers miss the mark besides probably the language barrier. English isn’t my first language either.
I don’t mean to say all sellers are bad but so far, the Seller Attitude (dealing with clients, way they convey their message, speak to clients when hired) is really something here. I wish to still book more sellers eventually when needed but the experience with people have been setting me back. Everything is kind of a risk here.
With #4, I thought it was gonna go smoothly. His first draft was amazing and I thought I wouldn’t have any problem. I asked a request and said to give me 5 different types of music since the package I bought (different quote, higher than what was in his page, double the price than his most expensive package) had 5 revisions.
He said 5 revisions doesn’t mean I’ll give you 5 different things. If you want something edited or changed cos of misspelling or want a different look, that’s what we can revise and I said, OH OKAY. I got that. So, when I eventually told him to edit the look, he was very willing and eager.
For the first two or three modifications, he was listening but he kept missing one part out that I already mentioned in the FIRST modification. I told him to KEEP the font from the FIRST DRAFT and for every NEW MODIFICATION, he changes it to something drastic WHICH WAS NOT A REQUEST I MADE. So, there are weird things like that.
I’m not sure how everyone else’s experience is and if it’s the same but we pay other people money so they would listen to us so that we would eventually get what we want but it’s like, why are they not paying attention to details and create their own modification as to what they seem fit in their mind. So, that’s what sets me off during my experience here.
If you have similar experiences or resolutions we can look forward to in order to have a better understanding, please share. Thank you so much!