I’m hoping I can get some answers here.
I contacted a seller via message before I ever placed an order to ask him whether he could narrow down his web traffic service to specific countries, he said yes. I then promptly ordered from him and he came back and said, “Wait a minute - I never told you I could do that for only $5!!!” - There was nothing about upcharges on his site or in his email correspondence with me discussing what I wanted the order to be.
I cancelled the order but the payment had already gone thru. Supposedly he mutually cancelled the order too but he never refunded the money. Not only that, but he sent me a message saying, “Never order from me again!”
Aside from him being a horribly rude idiot and ruining my experience, how can I get a refund issued? I have opened a ticket with Fiverr and get no response in days.