Please help! I’m new here. I placed my first order a few days ago: I wanted a handdrawn logo. I sent the seller an example and instructions. I chose a premium package for around 50 dollars with
3 Initial Concepts Included
Social Media Kit
But all I got were 2 logos of really poor quality, a spelling mistake and not the font I asked for.
They made some changes and promised I would receive all the other files after I finalised the order.
I just did a Google reverse image search. I found out they just used an image from Shutterstock!
I confronted the seller with this and all they said was this: we are not understanding with all this so we are sorry
And they cancelled the order. Now what? Do I get my money back? Is there any way to report this?