After 2 satisfactory years on Fiverr as a Seller & a Buyer, I’ve just had my first disturbing experience as a Buyer!
I supposed that would happen eventually, but I decided to share my story with you on the Forum, so that we all, both buyers and sellers, are aware.
When a Seller asks for mutual cancellation, the Buyer pays the Processing Fee. Shouldn’t it be the other way round?
The story: I ordered a composer’s gig + 2 extras of $20 each = $45 for 2 minutes of music. With the $2.5 Processing Fee by Fiverr, the order made a total of $47.5.
The seller seemed reliable:
- Level 2
- 5 stars overall
- awesome reviews by 40 satisfied previous buyers
- amazing soundcloud samples
I communicated with him prior to ordering, describing exactly my wishes. Although my request was simple, I asked if that would be possible for him to do; his answer was yes, of course!
But…a couple of hours before the deadline he asks for mutual cancellation with a quite unbelievable reason (not able to upload due to a bug on Fiverr). I mentioned that Fiverr upload limit is 150MB and proposed he could use a server and send me a link still upon the deadline. He ignored my 5 polite messages during the next hour although his status showed ‘online’.
What to do? If I declined the cancellation request, the order would be marked as ‘late’ and I knew that would hurt his reputation that had been 100% by now. Or that he would go on requesting a cancellation forever and we would play hide and seek
Since the musician is just 18 years old and very talented at least by the samples I listened to plus his 40 awesome reviews, I just let it go and 2 days later I accepted the mutual cancellation. That would be OK since I had not a deadline to use this music.
But what about the $2.5 Processing Fee I was charged and I am still charged according to my balance sheet? I had no idea that would happen as this was my first time a seller asks for cancellation.
Why should I (the buyer) who was somehow “cheated” pay the Processing Fee? Since it was he (the seller) who asked for the cancellation.
I believe that sellers should be charged the Processing Fees in the case it is their fault.
What do you think? Has anybody experienced the same issue and managed to save the processing fee in the end? I am very interested to know. And thank you in advance for any input
P.S. I need to clarify that I am not against the processing fees generally; I understand that Fiverr needs to have that, otherwise this wouldn’t exist.
P.S 2: To avoid any misunderstandings, I have posted this issue on the ‘Tips for Buyers’ section as I am talking about buyers who payed with PayPal (or other means). And/or for buyers who are also sellers but do not have enough credit in their Fiverr balance at the moment they make the purchase!