Seller claims that I gave him a 1-star but I did not do so

[vvolkman]

How can I erase a 1-star review that I never made? The order was cancelled due a timeout but he claims I left negative feedback. I don’t remember doing that and I can’f find any way to retract what I didn’t do? Can somebody tell me how to fix this?

Proofread 4000 Words Of Text

• Seller: *********
• Order: #*********
• November 01, 2018

Mod Note: Post edited.

[ahmwritingco]

It sounds like the negative feedback was left automatically. If that was the case, it can’t be changed or erased.

[uk1000]

Like the above post says, the 1 star rating and review (if it was “order cancelled, seller failed to deliver on time”) was likely automatic after the order was very late and a cancellation was accepted. I don’t currently see the review on the profile though. I don’t think the seller is supposed to contact the buyer about changing/removing reviews/ratings either.

[meldawn9]

It’s a violation of rules to ask to have feedback changed. Just so you know for next time.

[miiila]

That automated 1* feedback only happens when the order gets into “Very Late” status. The seller should have contacted you for a time extension before that happened.

As a buyer, it happened to me, or rather, the seller I bought a gig from, only once - and apparently, the seller had just abandoned her Fiverr business, never delivered, never reacted to messages. Finally, I accepted the cancellation offered by the automated Fiverr system, to get my refund.
You, as a buyer, aren’t able to keep that automatic 1* review from showing up in that case and it was your seller’s responsibility to either deliver timely or ask for a time extension, so you shouldn’t worry about it too much.
Fiverr also sends sellers a reminder when their orders get near due date.

It’s a part of Fiverr’s quality assurance system, like a penalty for sellers who neither stick to their deadlines nor ask the buyer for a time extension - which would be the thing to do if they get sick or whatever and can’t make it.

Here’s a link in case you want to post it to your seller (who, by the way, is only asking for more trouble if they harass you about that):

https://sellers.fiverr.com/en/article/cancellations

Delivery
You should do your best to deliver on time. Plan your work accordingly and make sure your delivery time is realistic. When an order is very late, it will automatically be canceled resulting in negative feedback. There are cases where sellers will deliver incomplete work to avoid being late, and this behavior is unacceptable. Sending a delivery to avoid being late is a violation of Fiverr’s Terms of Service and could result in your account being reviewed. Fiverr encourages sellers to deliver on time. However, if it’s not possible, then we recommend using the extended delivery time option offered in the Resolution Center.