I am a graphic designer with 55 days of experience on Fiverr. This is not relevant but I average around $50 each day, have completed 56 orders and maintain a 5 star rating. Recently, I received a violation on my account for creating multiple accounts. Obviously, I knew straight away that I did not create any additional accounts other than my own, therefore I created a customer support request to look into the issue. Not only did their response not answer any of my questions, they basically replied with irrelevant information which did not assist the case at all.
So as they were unprepared to help, I took matters into my own hands. Long story short, I cracked the puzzle. I found out that a seller with 140 reviews from logo and web design has recently entered the twitch design market - where I specialise. So this seller has directly copied and pasted my entire gig title, description (all 200 words, word for word), 3 packages and FAQ questions - not to mention the fact all 3 of his gig portfolio images are stolen (sources can be provided). 2 were stolen from a very well known designer in the community, and the 3rd from myself. Yes, I know what you’re probably thinking and I have already contacted the fiverr support team regarding the issue. Again, they did not help me at all. I have provided many side by side screenshots of my gig versus his gig.
So after conducting my own research, I now understand exactly what happened. This duplicate gig created by a seller (who I have no link/relation to) has been flagged up by the Fiverr system as a replicate of my gig and I have been accused of creating multiple accounts. Obviously, this is totally unjust and unfair. I am being punished for the actions of other sellers. I have been left no choice other than resort to the forums - a service which I have never used in the past. My ideal resolution is for the seller’s gig to be removed and for my violation to be discarded, however this is not my decision and is solely down to the fiverr customer support team. I hope some of the more veteran and experienced sellers on this platform can advise me on how to proceed.
I was unable to provide any links on the forum as they show the seller’s name. However, I have many links of proof with side by side screenshots showing him directly copying and paste every aspect of my gig.