I need some opinions.
My buyer ordered on the 25th January this year.
He didn´t provide all scripts (but said that they will be sent within a week). A week passed and he asked me after the timer of the order almost ran out to elongate the delivery time until the 17th march since he still had some trouble with another seller responsible for the videos (I provide VOs).
I extended the delivery time for 28 days (maximum). After another 20 days, I asked almost daily if he heard something from the animator and if it´s possible to send me the scripts. Since some scripts were provied, I delivered them. Only then, after 6 days of not answering or ignoring my questions, he responded asking for a revision (which is not included in the offer). I delivered revised versions since I wanted to be cooperative. He was now okay with these scripts; and asked for another extension of delivery time.
By now, I was pretty much done with this buyer. I pointed out that he agreed when ordering, that all information sent needs to be complete and accurate and gave him 12 hours to respond to some questions I had asked.
He failed to answer within that timeframe, so I let the order run out of time.
Today, he contacted me via inbox, asking why I didn´t extend the time and that the first video will be delivered today, expecting me to record the scripts.
Am I in the wrong for letting the timer run out? How should I respond to the buyer?
Thank you for reading my soliloquy.