A seller made an offer for a 1-day project. I provided all necessary files, descriptions and simple directions immediately. The product supplied in the 1-day was not suitable, and the seller had not followed directions. Indeed, seller also provied two other samples that were completely different to the requested work. After 3-days of revisions that still did not follow the basic request, I cancelled the order. However, the seller wouldn’t accept the cancellation.
The seller asked for one more chance. I granted it. Again, they did not provide anywhere near the correct product, ignoring basic directions like font colour. I cancelled again. Now the seller declined my cancellation, then opened her own cancellation request stating I was non-responsive, but messaged and said “please process your refund.” She tried to slip past my attention that she had switched the cancellation to falsely reflect negatively upon me had I accepted it. I caught her out, refused, and told her I saw what she tried to do.
I denied her request and immediately notified Customer Service, requesting cancellation. AGAIN she flipped the cancellation, and again I caught her on it. Finally Customer Service cancelled the order and refunded me. I have screen shots of everything.
This behaviour is dishonest and the quality of work was poor. This seller would not follow simple and original direction, and would not take repsonsibility for own mistakes, and indeed tried to flip it around so it would reflect negatively on me instead. If only I could rate them and warn the public accordingly of their behaviour. I don’t seem to be able to
How many other buyers and sellers has this happened to? The flipping of a cancellation? Surely we should be able to warn others.