I recently required a small logo design process and when I (buyer) posted their reply to my very detailed request, colors, layout all used on an excel spreadsheet as best I could.
We went back and forth a few times as would be expected, there was no “mis-understanding” that I had nor the provider. When the logo was delivered, there were a few issues off the top, again, I provided a few paragraphs with more details to what I was specifically looking for, also asking the seller if there were any issues and they replied no. So again, should not be an issue.
Revision #2 came in worse than the 1st, now we are going the wrong way, so I asked the seller if they understand my english (not trying to be arrogant here) just looking for full clarity, they replied yes.
Revision #3 - close but no cigar. I provided color code, font type/size, hand drawn/scanned, etc but colors were not used, layout was again closer…ish but not what I wanted.
I only paid for 3 revisions so I communicated with the seller that I was not pleased and did not feel I should pay for another revision.
Ok so ffwd to a few more emails, they got it close enough I thought I’ll just repost here and find someone with more than 500 + reviews as this seller had. So got all the files and the issue starts with REVIEWS…
Apparently Fiverr has some review structure (need clarity here) so that sellers rank is affected by reviews. Well, I provided a 3 star review, given the issues I felt that was as good as I could provide. Then the seller sent me message after message asking me to up the review to 5 as Fiverr will penalize her and blah, blah. This went on for 6-7 messages and I thought what a pain in the tail. I did not give this person a full 5 reviews but wonder, how many times does this happen and how many people just say “heck with it” and give the seller 5 stars?
I contacted Fiverr and was advised to rate according to service level, which I did but did not get clarity on if/how sellers are affected and really should I care?