It is unacceptable for the seller to say they have no idea when they can redeliver.
Unforeseen circumstances do happen in life, and maybe this is one of those genuine times - but your seller needs to communicate one of these three things:
- It’s going to be another 2 or 3 days maximum. Please bear with me.
- It’s going to be at least another month, maybe 6 weeks.
- I’m not going to be able to edit the video within your timeframe. I will cancel the order.
Option 1 is maybe workable for you. Option 2 is unrealistic and you need to cancel. Option 3 is a good seller giving you clear direction.
If you believe your seller, then you can either be Mr Nice Guy and wait for the buyer to redeliver. Or, if your project is urgent then you or he need to cancel.