Hi, new to Fiverr and unfortunately had a negative first experience. Seller contacted me hours before the deadline and asked for a 24hr extension, which I was fine with. She delivered 1/3 of the product and then did not respond to my follow up days later. I contacted customer support, waited over 48hrs with no response, then sent another follow-up and it has been over 48hrs once again. I contacted them via Facebook and messaged back and forth with someone who laughed at me (literally responded with ‘hahahaha’) and notified me that the seller had been flagged 3 times and therefore removed from the site. Basically, I am now out a considerable amount of money, customer support has not responded to me and I have 1/3 of the final delivered product.
Has this happened to others? Is there anything I can do? Any guidance would be greatly appreciated.