When I chose that gig, I did it mainly because of very high ratings of the work and super positive feedbacks to the seller’s work. So when I faced an 18 days delay during which that seller was promising me to deliver the order “today”, “in 3 hours from now”, and “by end of the day” on a daily basis - I was really wondering how she managed to get all that high ratings and positive feedbacks and was it just my bad luck?
I got my answer.
When the seller finally delivered in 22 days instead of the promised 4 days (and to add, I had to raise the order cancellation dispute to finally get that order from her!) I gave her a 3.5-star rating.
My written feedback was balanced, I wrote about both a great quality of the final product, but also about the 3 weeks delay. Shortly after I received a message from the seller asking me to change my rating to 5 stars and to remove my feedback comments. If earlier I had to chase this seller to finally get what I paid for, now I’m receiving these repeating requests from her entire day. … I guess if I don’t remove it the next step will be for this seller to write something ugly about me as a buyer?
My question is if Sellers have such right to request a change of feedback here on Fivver, can we as Buyers even trust this rating system? My experience was quite obvious, I believed all the 5-star comments about the gig and got a crazy pain in the neck for 3 weeks, regretting that I ever used Fiverr.