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Seller is vanished, unable to contact him


galalieb

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@galalieb

  1. Did the seller “cancel” the order? -----> If they did, they did not get paid = you will be refunded. Contact customer support to make sure you get a refund.

  2. Did you receive the following message on the order page?
    HERE’S YOUR DELIVERY!
    ------> If no, then same situation as #1.
    If yes, was some or none of the work attached to that message?
    ----->If yes, you might need to write a longer message to customer support explaining everything + attaching screenshots, the attachments, etc.

I believe that refunds are given in form of Fiverr credit. So if you do not want Fiverr credit on such a large amount, I suppose you could ask customer service that given the circumstance, could they make an exception . . .

In any case I hope you reply here on the forum because I’m curious.

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