Fiverr Community Forum

Seller is vanished, unable to contact him

Order was on 200$, he just close the order without deliver all the articles
what should I do?
Fiverr shouldn’t let seller draw the order money without buyer acceptence

a buyer gets three days to accept or reject a delivery. If he doesn’t do it in this time the order is automatically marked as complete after three days. My guess, you didn’t do it. In this case you can contact the CS, they’ll sort something out.

@galalieb

  1. Did the seller “cancel” the order? -----> If they did, they did not get paid = you will be refunded. Contact customer support to make sure you get a refund.

  2. Did you receive the following message on the order page?
    HERE’S YOUR DELIVERY!
    ------> If no, then same situation as #1.
    If yes, was some or none of the work attached to that message?
    ----->If yes, you might need to write a longer message to customer support explaining everything + attaching screenshots, the attachments, etc.

I believe that refunds are given in form of Fiverr credit. So if you do not want Fiverr credit on such a large amount, I suppose you could ask customer service that given the circumstance, could they make an exception . . .

In any case I hope you reply here on the forum because I’m curious.