So basically I just got moved down a level for not responding within 24 hours to one message regarding a gig that I had already successfully delivered (with the usual 5* rating), and that didn’t require, request or even make sense to give a response to.
I understand that the sheer volume of users mean they can’t have a flexible system that looks on a case by case basis, but it does massively disproportionately work in favour of large volume sellers over lower volume sellers.
Whether its a case like above, or a deadline apparently being missed because the buyer can’t make up their mind about what they want, or orders being cancelled due to clients paying to order services I don’t deliver or NOT HAVING READ MY GIG LISTING, or fraudulent buyers popping up 3 days before gig ranking time demanding things they haven’t paid for with the threat of cancellation affecting our seller level and gig rankings (because they know that we take the hit not them), it is utterly ridiculous that FIVERR haven’t significantly tweaked the system since it has been introduced.
I’ve had all the above on multiple occasions, and so have thousands of others judging by these forums, and the refusal from FIVERR to properly respond (as opposed to their ‘customer service’ choosing 20 ways to say ‘tough s*^t’ ) or at least take steps to protect us from fraudulent buyers is incredibly frustrating.
I’ve close to a thousand orders and only 3 non 5* reviews (2 4s and 1 from a fraudulent buyer who I caught actually using my work from a previous order illegally), and yet every time any of the above happens, unless I have a busy couple of months, its down a level or two we go.
I think bumping me down again for one message not wanting a response not being responded to at a time when the world is literally falling apart and most of my industry is in complete shut-down is a little unfair!