I’ve seen this topic covered a few times in the past and each time people jump to the defence of sellers. Recently, my experience of using Fiverr has been so bad, I’m very close to ditching it for good.
I think the main issue is that it is not possible to leave reviews of sellers if orders have been cancelled. This means that the only people leaving reviews are satisfied customers, which gives an unrealistic bias to the seller ratings and doesn’t help prevent future buyers from placing orders with sellers who are not capable of completing the job, don’t have the necessary communication skills or who have poor customer service.
I would be willing to accept a buyer rating scheme so that problematic buyers are known, as I appreciate it’s a two way thing. I’m sick of clueless sellers wasting my time.
I also don’t appreciate the fact that Fiverr staff make a big deal of refunding my admin fee, like it’s a favour. If you provide a platform for sellers, you are responsible for those who fail to deliver what they promise.