So I wanted someone to do a character illustration for my dnd character, and hired an artist to do a full body high detail rendering. I provided ample detail, as well as a few reference photos.
Today i got the first delivery to review and discovered that the artist basically traced over one of the reference photos and colored it in with different colors as well as adding minor details to look different. When I saw this I was confused as to why the quality didn’t match the portfolio that they sent me to, and realized that they had deleted (or hidden idk) their sellers page. Also, looking deeper into their portfolio link I discovered that a large number of illustrations they claim to be theirs had the signatures of other artists on them (professionals from different countries).
I put in a request to cancel, but the “artist” is claiming that since their file they sent to review is different than that of the picture I sent it is 100% original work. Is there a way to force them to cancel so I don’t have to pay for work that didn’t match the level of expertise that they presented in their portfolio?