Jump to content

Seller refusing to refund


ifoote

Recommended Posts

Good day guys!

I’m also new here and just paid for my first gig, a logo to be created, about 3 weeks ago. The Seller said it would be provided in 2 days. She did indeed send me the first revision (unlimited revision avaiable apparently) but it was based on a template she uses and not having the colours, tagline etc that I’ve asked for, and as they are they dont represent what I do at all.
So I’ve asked for a revision, changing colours, adding tagline etc over 2 weeks ago. She said she’d make all changes and get back to me quickly, but I have not heard from her for over a week , despite me asking for update every couple of days.
I’ve then sent her a message saying that I’d need to cancel the order and ask someone else to do it if she cannot complete it. No reply again. So I’ve cancelled my order… that she’s rejected. Only then she messaged me saying that her laptop crashed and she’d come back with the revision the same day… that was 4days ago and no news at all.

Fiverr said that I should discuss it with the Seller , but how could I do that if she isn’t responding to my messages, only when I cancel the order??!!!
This is now really holding me back, but I don’t want to pay another designer until I know that I can get my money back.

What is best to do? How long is fair to wait? How can I get my money back if she rejects the cancellation?

Many thanks,
Have a good weekend
Dee

Link to comment
Share on other sites

Good day guys!

I’m also new here and just paid for my first gig, a logo to be created, about 3 weeks ago. The Seller said it would be provided in 2 days. She did indeed send me the first revision (unlimited revision avaiable apparently) but it was based on a template she uses and not having the colours, tagline etc that I’ve asked for, and as they are they dont represent what I do at all.

So I’ve asked for a revision, changing colours, adding tagline etc over 2 weeks ago. She said she’d make all changes and get back to me quickly, but I have not heard from her for over a week , despite me asking for update every couple of days.

I’ve then sent her a message saying that I’d need to cancel the order and ask someone else to do it if she cannot complete it. No reply again. So I’ve cancelled my order… that she’s rejected. Only then she messaged me saying that her laptop crashed and she’d come back with the revision the same day… that was 4days ago and no news at all.

Fiverr said that I should discuss it with the Seller , but how could I do that if she isn’t responding to my messages, only when I cancel the order??!!!

This is now really holding me back, but I don’t want to pay another designer until I know that I can get my money back.

What is best to do? How long is fair to wait? How can I get my money back if she rejects the cancellation?

Many thanks,

Have a good weekend

Dee

What is best to do? How long is fair to wait?

You have waited long enough. Open a new dispute and request cancellation. If your seller rejects this, you know their laptop is working. 😉

If this is the case, contact Fiverr again and reiterate that you have been more than patient, but your seller isn’t delivering your work, nor do you believe they are qualified to.

Link to comment
Share on other sites

  • 1 year later...

This does indeed seem poor.

The one thing I would wonder at is the sort of budget that you have allocated to this? In anything there is always a point below which the product delivered will cease to be fit for purpose. One can be as “they said it would be great, so it should be” as one likes but think of it this way:

If a Ferrari costs $250,000 and a Toyota costs, $25,000, are they the same product?
If a Toyota costs $25,000 and a Chery costs $15,000, are they the same product?
If a Chery costs $15,000 and a Fiverr Freddie costs $5, are they the same product?

Now in this case we have:

  • a high-end specialist premium product with a premium price,
  • a solid average product, no appeal to the loins but reliable,
  • a product that will do the job passably but not be as solid ,and then
  • a thing that is in effect a mirage, a Sea Monkey.

If the “real market” value of the kind of product you need is $5,000, paying any less than $5,000 puts you in danger of having chosen a sea monkey, or snake oil, no matter how fantabulous the marketing was. This is the essence of buyer beware.

Still, poor sellers like this make me mad too as they tar us all and make things harder for everyone.

🙂

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...