Fiverr Community Forum

Seller request to cancel my order

If I agree, will I get the refund/have the total amount (includin service fee) on my account balance?

1 Like

I’ve only ever had to cancel 1 order as a buyer, and the money was refunded in full to my account, including the service fee, but I suspected it was due me paying with balance I had from orders as a seller.

If you pay using another method I believe the amount paid will be refunded minus the service fee, but I could be wrong.

I think yes but not sure about the service fee you better contact with customer service to clarify