Hopefully someone can help me with this.
I bought a Gig for a image design (photo trace to make cartoon) from a seller and the Gig included the source file.
Once the seller delivered the Gig, he gave an .AI file that is completely flattened, and unvectorized. Just like when you open a raster file in illustrator. I can’t edit the file without doing an image trace.
Whe I asked the seller for the source file that is supposed to be included in the gig, he tells me that the flattened file he sent is the source file and that .AI file is $10 extra… Huh?
I understand that many sellers charge extra to send source file, but I specifically looked for Gigs that included the source file for free because I knew I would have to make edits and I just wanted a workable starting point for this project.
At this point I have 3 more open gigs with this seller which would be $40 extra to receive the editable files that were supposed to included with the gig.
How should I handle this with the seller? I don’t understand how he can think that it is ok to advertise source file as included and then say that .AI file is $10 extra…
What does he think “source file” means? This is crazy.