I purchased a character design gig last Jan 26th (with 7 days delivery) after a seller responded to my gig request. Communication was great at first and we’ve pinned down what I wanted by Jan 29th enough for her to start. I didn’t “submit the requirements” via the Order system then but we have back and forth comms and updates through the inbox.
Jan 30, she apologized for the delays as she felt sick, and by Feb 3, she delivered the first sketch, which I completely understand. By Feb 5 we’ve finalized details and colors to used and it’s up for full rendering. On Feb 7 I asked when I can expect final output, and she didn’t answer, rather told me she’ll send me a cleaned up lineart. I asked again on Feb 8 if she can give me a timeline but didn’t get a reply.
And it’s Feb 12 now (5 days later), and she has not updated me with anything nor responded to any of my messages. Now I’m thinking-God forbid- something might have happened to her.
Yesterday was the only time I clicked the “submit the requirements” (though empty, since we’ve talked on inbox already) just to get it off the Incomplete list from my list of orders, so that’s kind of a good thing but also isn’t at the same time.
I really don’t want to cancel the order since I love her work and that would also be unfair to her since she already exerted efforts, but I’m not sure if there’s another way she can be reached? Any tips? Gig is not very urgent but not sure how long I can wait. I do want to use her work but that would also be unfair if the order is cancelled. Thank you!