|| Personal backstory: You can skip but explains why my orders are slow right now ||
I just came back to Fiverr with the removal of Video Reviews and a New System and going through not one, but two Hurricanes that involved flooding to my home two weeks from either other. Living in a place that is not a flood zone, like most my neighbors (some who have lived here 40+ years) I have flood insurance.
I’m still in the process of working with FEMA to aid in repairs mold and water damage. I came back to Fiverr as soon as I did because, without Fiverr, I have no income. I’d received all the assistance I can form all the companies I work with, since the nearly $2,000 I had charge on my credit card for wood to board my windows, which was scarce and over-priced, ice, gas, and food (btw, I was out of power for two weeks) needed to be paid back.
|| IF YOU SKIPPED, START READING HERE ||
Needless to say, these last two weeks back on Fiverr has been a massive slap in the face by the company. Over my “vacation” period while I was deep in repairing what is left of the walls of my home from the flood damage, a Buyer I had never spoken to before, prompted cancellation on an order they never responded to that was nearly 2-years-old and canceled it because, clearly, they no longer needed it.
I didn’t notice till I got back on Fiverr that (hey, new level system) that this dropped my cancellation ratio down to 69% with Fiverr’s new Level System instantly.
Cut to this Fiverr-work week and new Buyer (who I never spoke to prior) placed an order asking for a service I do not advertise and clearly state in the Gig details what the Gig is NOT for. They literally put in the response to providing information that I required to provide the service offered for the Gig purchased: “not needed for this order”.
I prompted the offer that if they wanted Commercial Rights to an image of myself as a model (the closest thing to what they were initially asking) they would need to purchase the Gig extra. They declined the offer for the Commerical Rights and asked to cancel. So guess what, my ratio is about to take another hit.
I contacted CS right after they prompted cancellation and the initial response where I reference the negative effect on my Levels should I accept this cancellation, the CS agent replies talking about Rankings (something I did not mention in my initial ticket).
Then during my response, I get in another Order, it’s again, from a new Buyer, who never contacted me prior, just placed an order in my Spokesperson Gig with a VIDEO REVIEW SCRIPT. Now what choice do I have?! Cancel another order and be even more affected by a Buyer’s own negligence, or complete this order with the provided script and/or potentially violate Fiverr’s policy on video reviews.
Statistically, (this is being generous with order count as orders are slow) I’d need to get in 50 orders by Jan and somehow to manage to only get 2 more cancellations just to skirt the 90% ratio to keep myself at a Level 2. Again, NO MATTER IF YOU CANCEL OR A BUYER CANCELS YOUR CANCELLATION RATIO IS AFFECTS YOUR LEVEL EVALUATION. The CS agent even acknowledged this!
So… simply because a Buyer doesn’t read the Gig description or watch your Gig prior to ordering, then asks for a service that you don’t offer––then has to cancel a result, IT WILL HURT YOUR CANCELLATION RATIO AND CAN/WILL BE DEMOTED AS A RESULT OF THE BUYER’S OWN NEGLIGENCE. How is this fair and okay?
The CS agent tried to reassure me that evaluations aren’t until Jan. so “I have time” but statistically IT’S IMPOSSIBLE. I will be demoted because of Buyer’s negligence. Fiverr’s Success Manager and CS agents themselves and all personally said, “We cannot force a Buyer to read the Gig description prior to ordering.” This is common sense, so why does a Seller have to take that hit when they don’t read what is advertised and have to cancel the order as a result?
Orders have been incredibly slow thanks to the new cancellations/ranking system pre-Hurricanes, then you add in how the system lists your Gig post-vacation mode, my Gigs simply aren’t getting the impressions they used to 2+ years ago with all the changes to the system and cancellation began impacting where your Gigs were ranked on a page (no matter who cancelled).