This is regarding sellers (in the album/single covers dept.) who advertise more items than they actually do deliver. It is something I’ve noticed a couple of times, so I thought I’d tell you about it.
Certain sellers will, for instance, advertise the following items for the “Basic package”:
- 1 Design Concept
- Back & Spine
- Social Media Kit
- 3D Mockup
But only deliver the main, front cover. Others will even advertise the source file but not deliver it or change the listing after the order was placed. Some sellers will even fail to deliver items listed in the “Standard” or “Premium” packages.
I get that the main front cover is what matters the most and that oftentimes, its value may surpass the price asked. I totally get that, and I am always grateful for the work done. I don’t wanna sound ungrateful or whiny at all!
It’s just that, out of professionalism and transparency, the seller should deliver all of the advertised items without the client needing to remind them of that. If some items are listed by mistake, it should then be rectified as soon as noticed.
In some cases, it may be an honest mistake, but they should rectify it. In other cases, they may list more items in order to lure customers, but it is dishonest if they do not intend to deliver it all.