Bad sellers are gaming Fiverr rating system by avoiding completing an order once they realize they’ve made the buyer unhappy. They know the buyer can’t leave a review on a canceled order, so some sellers selectively complete orders for good reviews as a result of this which makes the rating system flawed and ineffective. I have lost confidence in it.
Even worse is CS hardly provides real support. On Freelancer and other platforms, clients can leave reviews on disputed orders but on Fiverr, dispute = cancel = no review which is an easy way out for a seller to avoid bad reviews when they fail to step up.
CS hardly mediate or resolve disputes but sweep them under the carpet by cancelation and enable rude, spiteful sellers to continue unchecked, giving buyers bad experience when they fall prey to 100% cherry-picked positive ratings by bad sellers. The sellers know that canceling an order would deny the buyers from airing their experience to keep other buyers informed. It’s not the first time I’ve experienced this issue and when I checked the forum, I saw other related issues and knew I’m not alone.
Fiverr might claim buyers could abuse the system if they’re allowed to give review on every cancelation. Perhaps understandably for order cancelation within hours after placement but my order is 2 months overdue and they can see in the order activity containing our chats that the seller has made some progress on the order which I’m willing to accept rather than start all over again with another seller after 2 months of wasted time and efforts with the current seller.
The only response I got from CS was to “look for a Top Rated Seller or a PRO Freelancer next time”. Really?! A top-rated seller can still be a bad seller if they exploit the system by waiting out an order they can’t complete or won’t complete out of spite to avoid a negative review until it gets canceled automatically or by CS. If you report via Resolution Center, the informed bad sellers won’t respond to it so the order can get auto-canceled after a couple of days which is why I’ve been avoiding the Resolution Center.
Sellers are encouraged to be unkind to buyers because they know they can get away with it. Fiverr should hold sellers accountable all the time otherwise, they’ll continue encouraging rude, bad and incompetent sellers on their platform and uninformed buyers will keep falling prey with more to lose than the sellers. Fiverr should try mediating disputes more, even passively rather than choosing the lazy cancelation way out of a dispute every time.