I had this fine gentleman ordering a gig from me last week. We discussed the brief, shook hands, he told me he was excited to work with me. Then requested a cancellation through resolution center 2 hours later citing “The seller is unable to do this job” (something like that).
I was irked by him choosing this reason specifically. It was kind of accusatory and painting me as incapable to do something I could do, something I’ve confirmed that I could do. So I declined and tried to get it cancelled through CS but he would push that dang button over and over, all indignant and stuff. Would ignore my requests for CS to handle it.
So I just accepted before CS could respond to get this over with. My completion rate went down to 99% (which was expected). Then I asked CS to look into this particular situation. They did, brought my completion rate back to 100%, then told me some of my metrics could still be affected. Which is their standard disclaimer, btw, they drop it every time you mention things affecting things.
That made me think that these 3 metrics we have at the top of our profiles are purely/mostly cosmetic. There was “Meets deadlines” showing up under gig description in Buyer’s mode a while back. People with 100% delivered on time had it at 95-99%. And this is the one we could actually see, there is a bunch of those we never do.
It’s a bit confusing to me how people go: “Well, I have 5* reviews”, thus I shouldn’t be affected. Well, a lot of sellers do if you take a closer look. Building a strong profile is a must but it doesn’t make you immune.
Cancellations = unfair complaints have been going on for years and years. It’s a metric that works for the site, they are not getting rid of it. Move on with your work, check your gig description in case something can be reworded/made less open to interpretation after this experience you had.