Hi Fiverr Community,
just sharing some of my experiences.
The current policy of Fiverr has made very easy for the buyers to do fraud with the sellers.
They can place the order
Seller will deliver their work
now after the completion of work they will keep asking you for revisions and once the order is late they can simply cancel the gig and get the work done for free.
I am level two seller and have received more than 500 five Star reviews. i had many such bad experience in past. but in particular i want to share a recent one.
i buyer wanted to place a gig from me even when i was on vacation. she contacted me and i refused to take the gig because i suspected that this order will not go well.
she contacted the fiverr support. and a support person contacted me and asked me to why i m stopped responding to her on my explanation i received this reply from them:
Thank you for your reply. I do understand your concerns. I’m sorry to hear that your experience with this buyer has been less than positive.
Please rest assured that we take our sellers’ revenue very seriously, and we require buyers to provide us with a satisfactory explanation and proof before cancelling an order. Please continue communicating with the buyer to see if you are able to reach a mutually beneficial agreement regarding this order, and let us know if there is anything we can assist you with.
as this reply was quite satisfactory so i decided to work with that buyer. Now its been 26 days whenever i deliver the gig she just rejects it and ask for more modifications. and once i do all of these she just doesn’t reply unless i deliver it again and then she just rejects it. even i have done much more than what we originally decided.
i contacted the fiverr support and this is the reply i got from them
Unfortunately we can’t complete orders from our side. we cannot force buyer to accept seller’s service if they have issues with it.
when i said ok i m gonna cancel it and remove my work i got this reply
You need to continue communicating with your buyer.
and fiverr support said they ask the trust and safety team to review the buyer but its been 3 days when i asked for the report from them they just said:
Please continue communicating with the buyer to try and reach an amicable agreement regarding your order.
They can simply hold our (sellers) account by just one complain of any buyer without any proof but can’t do that for buyers? Fiverr needs to have a better policy for sellers!!!