Sellers Don't Deliver and Suffer Zero Consequence

[coolercovers]

A seller can ask for an extension, and then not even deliver the work, leaving the buyer high and dry with time spent, script writing waiting for gig then waiting during the extension period and then the seller just cancels the gig. Sure you get a refund but you just did work and waited 4 days and now your screwed. What recourse do you have? Absolutely None.
You cannot even leave them a bad review.
What will stop that seller from doing this over and over every week?

Response from Support:
At the moment it’s only possible to leave feedback on completed orders. I see that the seller requested a cancelation so you can now accept it and the funds will be moved to your Fiverr balance. We will be using your complaint here for internal purposes.

[donnovan86]

I agree, some sellers are unjust, but they are penalized for canceling the order, which affects their ranking. So they are penalized.

Plus, there’s the other side of the coin. Some buyers are manipulating sellers, they run with completed work and ask for a refund. Some are even more malicious and do a PayPal or credit card chargeback, so the seller ends up penalized for the canceled order, not getting paid for any of the work, and basically losing all the time.

I can assure you a lot of sellers were scammed here, so while there are some bad sellers, there are also very bad buyers. While you can screen sellers quite easily based on their reputation and reviews, the truth is that vetting buyers is a lot harder. Since the review system is blind, most sellers leave a 5-star review to buyers, and unfortunately I ended up dealing with such an issue myself where someone that had only 5 star reviews as a buyer was extremely manipulative, asked for a refund within 2 minutes once I delivered, and also used the content even if the order was eventually canceled.

[enunciator]

This topic doesn’t come up nearly often as the opposite in which sellers vent that buyers have too much power and have very little protection from harmful buyer behavior.

Sellers can indeed request delivery extensions, but the extension must be agreed upon by both parties before being enacted, same with requesting order cancellations.

I don’t have a clue as to why a seller would repeatedly request delivery extensions and order cancellations. I guess they really don’t like earning money and would rather have a terrible order completion percentage.

[coolercovers]

I agree, some sellers are unjust, but they are penalized for canceling the order, which affects their ranking. So they are penalized.

Plus, there’s the other side of the coin. Some buyers are manipulating sellers, they run with completed work and ask for a refund. Some are even more malicious and do a PayPal or credit card chargeback, so the seller ends up penalized for the canceled order, not getting paid for any of the work, and basically losing all the time.

I can assure you a lot of sellers were scammed here, so while there are some bad sellers, there are also very bad buyers. While you can screen sellers quite easily based on their reputation and reviews, the truth is that vetting buyers is a lot harder. Since the review system is blind, most sellers leave a 5-star review to buyers, and unfortunately I ended up dealing with such an issue myself where someone that had only 5 star reviews as a buyer was extremely manipulative, asked for a refund within 2 minutes once I delivered, and also used the content even if the order was eventually canceled.

I’m sorry that you have had bad buyer experiences. I am someone that has used the Site since it’s inception and I believe that if the work is done on time and correctly the seller deserves more money. Today I tipped $15 on a $25 gig because I was Happy, and I am sure that there are many buyers out there like me.

You seem a bit upset because of some bad people and I wish you Peace and Love!

[donnovan86]

I’m sorry that you have had bad buyer experiences. I am someone that has used the Site since it’s inception and I believe that if the work is done on time and correctly the seller deserves more money. Today I tipped $15 on a $25 gig because I was Happy, and I am sure that there are many buyers out there like me.

You seem a bit upset because of some bad people and I wish you Peace and Love!

Thank you.

I’ve been here for 7 years, and had thousands of great experiences as a seller. But I had my fair share of bad experiences with buyers. Obviously you can’t please everyone as a seller, I get that.

I hope you find a much better seller next time. Check their reviews and see if they are known for bad behaviors and low quality. Hopefully your next experience is a good one.

[coolercovers]

This topic doesn’t come up nearly often as the opposite in which sellers vent that buyers have too much power and have very little protection from harmful buyer behavior.

Sellers can indeed request delivery extensions, but the extension must be agreed upon by both parties before being enacted, same with requesting order cancellations.

I don’t have a clue as to why a seller would repeatedly request delivery extensions and order cancellations. I guess they really don’t like earning money and would rather have a terrible order completion percentage.

After the extension was up they just said that they did not have enough time to do the gig.

This was a $50 gig not $5

[enunciator]

After the extension was up they just said that they did not have enough time to do the gig.

This was a $50 gig not $5

The price of the order is irrelevant in regards to the seller’s actions. Requesting an extension, receiving said extension, then requesting a cancellation after the extension runs out is at best, an insincere seller with horrific time management skills, or at worst, a seller who really doesn’t give a ****.

[coolercovers]

The price of the order is irrelevant in regards to the seller’s actions. Requesting an extension, receiving said extension, then requesting a cancellation after the extension runs out is at best, an insincere seller with horrific time management skills, or at worst, a seller who really doesn’t give a ****.

The reason I mentioned the price of the gig because,

you may expect that from someone only making $5.

He really just didn’t care. I let him know that I felt very screwed over.

[erikawinter]

The reason I mentioned the price of the gig because,

you may expect that from someone only making $5.

He really just didn’t care. I let him know that I felt very screwed over.

I’m so sorry you had to go through this, it is true we don’t usually hear this sort of tale often but surely enough they happen.

I’m glad you got your money back and hope that seller gets punished for the treatment they gave you.

Best of luck in your future shopping ❤️

[coolercovers]

I’m so sorry you had to go through this, it is true we don’t usually hear this sort of tale often but surely enough they happen.

I’m glad you got your money back and hope that seller gets punished for the treatment they gave you.

Best of luck in your future shopping ❤️

Go check this out

[enunciator]

The reason I mentioned the price of the gig because,

you may expect that from someone only making $5.

He really just didn’t care. I let him know that I felt very screwed over.

The reason I mentioned the price of the gig because,

you may expect that from someone only making $5.

A “professional” seller would treat each and every order with an unchanging work ethos and clear communication, no matter if the order is $5 or $5000. Expecting something otherwise means presuming better results solely by the factor of how much money was thrown into something, which is most definitely not a fool-proof determination of outcome.

[coolercovers]

The reason I mentioned the price of the gig because,

you may expect that from someone only making $5.

A “professional” seller would treat each and every order with an unchanging work ethos and clear communication, no matter if the order is $5 or $5000. Expecting something otherwise means presuming better results solely by the factor of how much money was thrown into something, which is most definitely not a fool-proof determination of outcome.

I guess I do have that Bias based on experience. Sorry!

Every time I buy a low priced gig say $5-10 I always hire 2 sellers and if both deliver great but I always “Cover my Ass”

[benedictrm]

Mike (in the video) needs to stop being a victim and thinking that his emotive rant is the whole story 😉

Devil’s Advocate here: Why would a seller walk away from a job? Mike acts like spending $50 was a large amount of money. Go into an electronics store and see how much super cool stuff good quality stuff you get to leave with for $50. Not very much. You might get a bit of a bag of breakable rubbish but not quality stuff.

If the buyer is asking for an extension and then walking away, it says that they are unable to do the job or have realized that the job is never worth what was offered for it. Sure, they should have known that going in but nonetheless, it is really common for a job to start defined as A but then suddenly turn into B which was not agreed to, or even doable.

Being desperate, sellers are prone to agreeing to anything. Unwise but understandable. Inevitable in an environment when many people act like their $5 spend entitles them to $500 value.

Yes this seller seems to have behaved poorly but what are all the details? What was their experience?

🙂

[enunciator]

I guess I do have that Bias based on experience. Sorry!

Every time I buy a low priced gig say $5-10 I always hire 2 sellers and if both deliver great but I always “Cover my Ass”

I guess I do have that Bias based on experience. Sorry!

Every time I buy a low priced gig say $5-10 I always hire 2 sellers and if both deliver great but I always “Cover my Ass”

I guess I should raise my prices then if many buyers share your point of view. 😉

[coolercovers]

Mike (in the video) needs to stop being a victim and thinking that his emotive rant is the whole story 😉

Devil’s Advocate here: Why would a seller walk away from a job? Mike acts like spending $50 was a large amount of money. Go into an electronics store and see how much super cool stuff good quality stuff you get to leave with for $50. Not very much. You might get a bit of a bag of breakable rubbish but not quality stuff.

If the buyer is asking for an extension and then walking away, it says that they are unable to do the job or have realized that the job is never worth what was offered for it. Sure, they should have known that going in but nonetheless, it is really common for a job to start defined as A but then suddenly turn into B which was not agreed to, or even doable.

Being desperate, sellers are prone to agreeing to anything. Unwise but understandable. Inevitable in an environment when many people act like their $5 spend entitles them to $500 value.

Yes this seller seems to have behaved poorly but what are all the details? What was their experience?

🙂

That seems to me like breaking a Contract after the agreed upon details of the contract!

All the guy had to do was speak into a microphone for a total of 3 minutes, The script was already Written. I am sure that he got busy and said Oh well !

Sorry but that doesn’t work in my book.

I have a business and sometimes I have small orders that only make be $50 but I treat all of my customers the same.

[coolercovers]

That seems to me like breaking a Contract after the agreed upon details of the contract!

All the guy had to do was speak into a microphone for a total of 3 minutes, The script was already Written. I am sure that he got busy and said Oh well !

Sorry but that doesn’t work in my book.

I have a business and sometimes I have small orders that only make be $50 but I treat all of my customers the same.

Guys

It’s been real but I am done for the day,

Signing off!

[benedictrm]

That seems to me like breaking a Contract after the agreed upon details of the contract!

All the guy had to do was speak into a microphone for a total of 3 minutes, The script was already Written. I am sure that he got busy and said Oh well !

Sorry but that doesn’t work in my book.

I have a business and sometimes I have small orders that only make be $50 but I treat all of my customers the same.

I already said it was not great practice for a seller.

A seller has to have the right to cancel work. That could be for any reason, their wife, child, and cat may have just died in an earthquake that destroyed their town. We don’t know here.

Contracts do however go both ways and daily here in the forum, and many of us as sellers who don’t even show it, have the contracts made with us bent, broken, and plain demolished with no recourse. I don’t say that to take away your frustration, but to show that there are two sides to a story…

We weren’t told what this job was, the terms, if there were any changes requested… or why the cancellation was requested.

I will say that as a Mix Engineer of 30+ years that a three-minute recording does not take three minutes - or if it did you probably don’t want it. There is:

• getting and managing the job time,
• learning the script time,
• set up time,
• delivering enough takes until you feel it was nailed time,
• I hear that most buyers expect post-production to be done on that so I can say that doing that properly is “recording x 4” time added as well.

Anything less than an hour of specialist pay (i.e. not less than double base wages in that country) is asking for a less than professional mindset, and therefore outcomes, in the seller.

Seeing you raised it: As a businessman do you sell yourself under market value? Do you deliver a Ferrari for Hyundai money day after day and see that as a comfortable and productive plan?

🙂

[smashradio]

You’re asking what will stop a seller from doing this over and over every week. The answer is simple: their stats. Cancellations hurt a sellers stat - A LOT! This means that if a seller keeps cancelling gigs their visibility on the platform will drop dramatically, to the point of their profiles being useless in the end.

A complaint to Fiverr support will also be left on the sellers records, meaning they will for sure have less of a chance of being promoted, getting a Fiverrs Choice badge, and probably get lower visibility in the search results.

I know that might not be of comfort to you in your current situation, but as a seller, I can tell you: I will get up at 3am in the morning and skip my morning coffee only to run to my computer if it will avoid a cancellation.

Of course; sometimes a cancellation is the only right option: if I believe I can’t deliver what was agreed upon, for example because of illness or technical issues, and the buyer can’t accept extension of the delivery time, a cancellation might help the buyer out since they can get a refund and order from someone else.

In other cases, a cancellation might me bad for the buyer - like the experience you had now - and that’s obvisouly an issue.

But any buyer worth their salt knows that a cancellation is terrible for their ranking, and will avoid it at almost any cost.

[enunciator]

Just going off of what I’ve read, I think the main failing of the seller was the lack of necessary communication. If the seller clearly and truthfully relayed their issues/difficulties in completing the order on time earlier in the process, it most likely would have resulted in less frustration for you. This could have possibly remedied the need to have the order cancelled, as a more accommodating delivery time frame could have been agreed upon by both parties, or at the very least it would have accelerated the cancellation of the order so that you could look for another seller more quickly.

[mariashtelle1]

I’m not sure about this but I think even after a cancellation fiverr should send you a feedback form to your email that you can fill based on your experience :thinking: and that feedback form is definitely taken into consideration when “ranking” sellers gigs

[coolercovers]

Thank you Everyone.
This info is helpful and reassuring.

[humanissocial]

The reason I mentioned the price of the gig because,

you may expect that from someone only making $5.

A “professional” seller would treat each and every order with an unchanging work ethos and clear communication, no matter if the order is $5 or $5000. Expecting something otherwise means presuming better results solely by the factor of how much money was thrown into something, which is most definitely not a fool-proof determination of outcome.

Expecting something otherwise means presuming better results solely by the factor of how much money was thrown into something, which is most definitely not a fool-proof determination of outcome.

Yes.

This is why I have a huge problem with that message we get about special (frequent) buyers and how they deserve special treatment. No they dont, Fiverr. Everyone gets what they ordered.

This just emboldens these regular buyers to treat sellers like garbage. Off-the-charts entitlement ensues.

[english_voice]

Just to say cancelled orders do hurt sellers like me. A few of those in a short space of time and we’re likely to disappear from the searches - effectively making us invisible to buyers, resulting in no work and no income.

I’m certainly not defending the seller you had - their behaviour was bad. But like a few others contributing to this thread, I’ve been selling on Fiverr for over 7 years and I do all I can to protect my stats.

[donnovan86]

The price of the order is irrelevant in regards to the seller’s actions. Requesting an extension, receiving said extension, then requesting a cancellation after the extension runs out is at best, an insincere seller with horrific time management skills, or at worst, a seller who really doesn’t give a ****.

The price of the order is irrelevant in regards to the seller’s actions.

Well it is

It’s one thing for a $5 seller to do this, maybe he was overbooked or he had some issues.

At $50, you are supposed to be 10 times more professional than a $5 seller for the same job. So…

[vicky_2021]

This topic doesn’t come up nearly often as the opposite in which sellers vent that buyers have too much power and have very little protection from harmful buyer behavior.

Sellers can indeed request delivery extensions, but the extension must be agreed upon by both parties before being enacted, same with requesting order cancellations.

I don’t have a clue as to why a seller would repeatedly request delivery extensions and order cancellations. I guess they really don’t like earning money and would rather have a terrible order completion percentage.

I think it depends, some of the customers have habit of demanding more revisions unless they get their satisfied work. Some times the designer gets irritated matching customers need and its obvious to cancel the order rather than getting depressed.