Before we start a conversation, I need to explain something about my service:
My service is just only design (business card design, eBook cover design, etc.). So that, I always give my customer a sample design with a watermark.
If my customer completely SATISFIES WITH THE DESIGN AND DOESN’T WANT TO CHANGE ANYTHING, he/she will ask me for the final design without a watermark and complete this order.
The problem is some buyers give me NEGATIVE REVIEWS after they get the final files.
I tried to contact them, but they didn’t reply my messages. After that, I ask Fiverr staff for a help.
The funniest thing is Fiverr staffs say “your request to remove this rating does not meet our Feedback Removal Policy.”
Do you think is it FAIR? I got 3 cases like this, I lost my good rating, lost my money and lost my trust about Fiverr staffs.
I don’t know how to solve this problem. I think Fiverr should have a lawyer to protect the sellers’ benefits.