@andreacerio sure, I’ll walk you through my experience. I definitely got marked late, which was a bummer since I’m relatively new, and a small bean in the fiverr community - I was a few days from levelling up so it was just a bit of a downer.
I successfully delivered an order early at about 11am, after which I send a gig extra offer and set the time to one day.
The NEXT day at around 9:30 am, the buyer accepts the offer and I am hit with a “Late” email at 11:18 am – so from the point of the buyer ACCEPTING and initiating the gig extra to the expected delivery time, that is just over 2 hours.
Extending the time period of the offer isn’t really a solution: let’s say you send a gig extra offer to a buyer with a 3-day length, for example, and if the buyer accepts after 2 days and 23 hours, then you have one hour to fulfill the order. If you don’t deliver with 1 hour, the delivery is marked late.
I don’t understand the logic to this functionality. If I tell someone I’ll do a certain amount of work and I’ll take one day to do it, then I need that persons confirmation, permission, and (in this case) payment to start the work and therefore START that one-day countdown.
There are many forum postings about this bug that buyers are unfairly stumbling into. Everyone has reached the same conclusion: this is a bug with fiverr that is not being fixed, so the solution is to REVOKE all active offers in an order, NOT offer any gig extras, deliver a fake order immediately, OR offer a gig extra and set the days to the maximum number. This awkward functionality that is penalizing buyers unfairly seems like it could be solved by starting the timeline countdown the moment the buyer gives consent to the work by accepting and paying.
Having received any substantial response from fiverr, but there are several forum postings that are parsing this issue. Excited to learn what everyone’s thoughts and experiences with this are.