Fiverr Community Forum

Sending messages to my old buyers will violate TOS?

Hello Everyone!!!

I’m offering graphic design service on fiverr. Recently I create a new gig for video editing. And I though to say about my new gig to my old buyers.

So if I send message to them by telling I offer video editing service, Will it violate TOS?

Thank you.

3 Likes

Hi there, you can, but don’t spam them. Cheers

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If they decide to flag it as spam you could get a warning.
If it’s not about a current order or recent message they sent it would be risky to send a message I think.
Also saying you offer video and they’ve never asked you about video would be risky as some might flag it

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I’ve done this in the past, I’ve just let them know about a service they could be interested in with just one message, I can’t say I’ve ever had any issues with it but now this is making me question if it violated ToS lol. Either way some said thank you, some said they’d come to for the service or some just ignored it but I can’t say any ever turned into sales, so I don’t think it’s worth doing.

1 Like

It will be spam, unless they have asked you to inform them about any new service you might offer.

Sending unsolicited offers is a ToS violation.

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We cannot send messages to our old clients to boost our business but Fiverr can send multiple emails every day to every client to boost their business, NICE! :woozy_face:

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Edited :
I take My words back after realizing this
:point_down: :point_down:

1 Like

Yes, you will be violating the ToS.

“Spamming is not allowed on Fiverr. Please respect our members’ privacy by not contacting them with offers, questions, suggestions, or anything not directly related to their Gigs or orders.”

https://www.fiverr.com/support/articles/360010452317-Best-Practices-for-New-Fiverr-Sellers-Gigs

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Yeah but I got one sale from that.

Okay thanks for your advice.