Fiverr Forum

Sending Video File

Hello,
I tried sending two different video formats AVI, and MOV to my client. It worked in the previous order with the client and today when sending her second order the files would not send saying INVALID File Name and then didn’t bother trying to upload it.

Assistance would be lovely.

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Welcome to the forum.

I usually send videos as mpg4 and haven’t had any issues. Bear in mind that if the videos you’re sending are around the 15mb mark, you will get an error.

You could also try putting your videos in a zip file, which might solve the problem …

@authorchick2000 Try naming your files in a way that they only include letters and numbers.

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Thanks guys, when I sent them over messages it worked my title was a sisters bond there was spaces but so was my last video that I had sent. I just wondered if it was because there was an update I had seen or thought I seen. I have worked here for a few years now and never had any issues.

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I assume you mean the 150 MB mark?

For some reason fiverr uploading system doesn’t like long and articulated file names, this happens with audio files too and what I do is to change the name or compress the file in a folder with an easy and short name

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Just checked and it’s 1GB … bigger. better … but not very fast. That would take about a day to upload in my neck of the woods …

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And if there was an error 99% of the way through on Fiverr you’d have to send the whole thing again. Which is why for very big files it would be better to use something like dropbox software which could continue where they left off.

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