I’ve had some problems recently with a buyer ordering my gig, but requesting more work than is covered by the basic gig, and not including the extras required for it.
This is their third attempt to do it. The previous two times, I delivered up to what they paid for, and they accepted it, but this is the third strike, so I’m just going to take the cancellation hit, and I sent this message in the request:
This is the third time that you have requested work without ordering enough gigs and/or gig extras to cover your request. I’ve attempted multiple times to contact you to correct your error, this and the previous two times, and you never respond before deadline. These appear to be attempts to abuse the Fiverr system to try to get work you did not pay for, and I request that you cancel this order and no longer order any gigs from me in the future. This and previous cancellation request posts and times are on record, and will be referred to as proof to remove any negative feedback, in the event that any is left as retaliation for refusal to do work that you did not pay for.
Can anyone weigh in on this?
Is this too harsh, or is this a good way to handle and try to keep a shady buyer from ordering again?