A big part of success on Fiverr is active communications with buyers. it shows you’re taking their order seriously, keeps them informed, and helps you build a relationship with them. Good communications can boost your chance of a positive review and repeat business.
Buyers don’t want to feel that their order has fallen into a black hole, so keeping people informed is a good thing. At the same time, you don’t want to overdo it. You need to strike a balance between providing useful updates without spamming them - buyers want to be informed, but not overwhelmed!
It’s also important to note that an “appropriate” level of communication will vary between buyers, sellers, and gigs. For example, my gigs are on the more expensive side and take longer to deliver (typically 10 to 12 days), as a result, I provide buyers with updates to reassure them and build trust - important when they are spending hundreds of dollars and waiting on a delivery.
If you’re providing quicker services or your typical gig is lower-priced, you probably don’t need to communicate as often - my recommendation here is to try a few different communications strategies and see what works for you.
Here’s how my communication process normally works.
Initial Contact from the Buyer
90% of my orders only come after the buyer has already contacted me. Typically, they will ask about my services, I will share my experience and expertise, and link them to previous work that shows what they can expect.
I would estimate around 20% to 30% of those initial conversations turn into orders, and I will typically raise a custom offer. There’s no “right” way to communicate here, just keep things simple, straightforward, professional, and focussed on the buyer’s needs. And end each communication with a question to move things forward.
Thank the Buyer for the Order
Once a buyer has decided to order, I normally send them a quick response to thank them for the order. It lets them know I appreciate their business. I keep this short and simple, as follows:
Thanks very much for placing an order with me, I really appreciate it. I have all your requirements and will make a start on your order soon. I will contact you if I have any questions, let you know when I am working on your order, and when you can expect it back.
If you have any questions for me, please let me know. I’m here to help.
Let the Buyer Know when I am Starting on Their Order
Once I am ready to start on an order, I send the buyer a quick note to let them know. This keeps them in the loop.
I just wanted to let you know I am starting on your order now and expect to deliver it soon - keep an eye on your inbox!
If you have any questions, please let me know.
Deliver the Order
Finally, I have a standard response I use when I deliver an order. I let the buyer know how I completed the work to meet their needs, and how to ask for a revision and provide feedback.
I am delighted to provide you with your completed order.
You can access your content through the Google Doc here: or the attached Word document.
Here are a few notes on how I created the content.
- [relevant note 1]
- [relevant note 2]
- [relevant note 3]
The aim of this is to make sure the writing meets your exact needs.
I want to make sure you’re delighted with the content, here’s what to do next:
If you would like me to make revisions to the content, please use the “Comment” function in Google Docs or Word to highlight areas you would like me to change. Revisions don’t take me long to complete.
If you are happy with the content, that’s excellent! If you can rate me using the “star” system and take 30 seconds to write a sentence or two on the service, that would be great. Here’s a helpful guide to leaving reviews on Fiverr - https://youtu.be/LP35Q1ErhLc
If you have any further questions or comments, please let me know. I would be delighted to work with you again.
Have a great day,
That’s it. For the type of work I do, I have found this to be an appropriate mix of communications.
Please, let us know how you communicate with buyers and what the response has been. What lessons have you learned, and what best practice do you have to share?
A few final points:
- You are welcome to use these quick responses, or variations on them with your own buyers.
- As I said, this level of communication will not be appropriate for all buyers. You know your buyers best, so use the quantity and type of comms that works for them.
- For some, that will just be the final delivery communication. For others, you might need the whole thing.