I came to this site because I needed a kindle book cover. That was more than two months ago. After 4 catastrophic experiences, I’m stuck with refunded money I can only re-use on the site and a cover I still haven’t managed to get.
First order: never delivered, I sent lots of messages that were never answered, I cancelled few weeks later.
Second order: The seller delivered. I googled the image he used and found it belonged to a trademark, impossible to use.
Third order: I anticipated the picture thing, talked a lot with the seller beforehand and ordered. There she asked me to choose 3 to 4 pictures from a paying website (30-40 euros per pic!). Even when I said one pic would be enough, she insisted that she would need 3-4. I cancelled.
Fourth order. I chose a free to use picture, ordered the front cover only first(basic option), got delivered quickly and was satisfied with the result. I therefore went for the slide and back cover (premium option) with the same seller and there I was delivered something that didn´t fullfill the only single requirement I had (having the author name on the side with the title), I asked a revision, sent messages along the weeks, never had an answer and finally cancelled.
Today, I asked a seller if he could re-create the same front cover and do the side and back. He refused as I couldn´t send him the source file. (knowing it was just putting the title and author name on a pic).
For 50 euros, I see that “unlimited revisions” is used in the gig descriptions but not respected. Requirements are not even followed. I had the author name confused with the username. Legally protected pictures used. Sellers not answering messages (but still delivering others!).
I guess I should have looked at the customer reviews… Well, everybody is a five-star seller.