Fiverr Community Forum

Sharing personal information

Hello everyone, i am new seller in fiverr, i am little bit confuse on fiverr policy regarding to personal infromation with buyer, i got recieved some orders and query regarding stationery design but for stationery design i need buyers personal information like contact number, email, website or business address and sharing personal information is against fiverr policy so just because of this i left 160$ worth orders. Can you please guide me on this? Because personal information is necessary for stationery like business card, letter head, envelope design etc.

I need your guidance guys.
Thank you.


Hi its your first post here. Welcome… :slight_smile:

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As far as I know, sharing personal informations is against ToS.
But, if you need them to keep working, you can try to contact CS and ask them the permission to ask the buyers’ personal informations.

Let’s see if someone else agree or can give a better advice :slight_smile:

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I suggest you contact CS as soon as possible.

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Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.

The above is from the Terms of Service at the bottom of the Fiverr main page.


Thank you brother. Fiverr is great, i got best response only in 1 month.