I decided it would be a great idea to ask you which one do you think it’s better currently, Payoneer or PayPal?
I’ve been using PayPal since I first started working as a Freelancer, and everything was going well until they decided to limit my account. At that moment, I figured it’s no big deal, as I can easily provide proof of my identity. Guess what? I was wrong. I had no idea that they would put me through so much trouble! I send 10 documents in order to verify my address, and each of them was received and rejected by PayPal’s customer support. As I live with my parents, it is obvious that all bills are in their name, literally everything. So, I went to the town hall and got a paper signed by the mayor which proves I do live at my address and it is valid. However, PayPal decided that is not good enough for them. So, I went with the second option, going to the bank and getting a document which would have my address written on it. I was send back home by 3 different consultants of the bank, as they told me that the address can only be found in their private data-base, and they do not include it on any bank statements. After hours of discussions, one of them came with the idea of getting a document of personal data updating, which would include all requirements mentioned in the 7 emails received by PayPal by then. I finally send the document in JPEG, PNG and PDF format to make sure there are no compatibility issues and they tell me that the document appears blank. I attach it once again and receive the same email as previously, that is is not a valid document. At this point I am so annoyed, I spent two weeks getting documentation in order to verify my account, I have all my money locked in PayPal, because Fiverr is my only income at the moment and no chances of not only getting my money back, or my account. I explained the situation countless times, even contacted them on Facebook, Twitter, by email, made a formal complaint, and still nothing solves the issue. I am blown away of the situation I am in, and I cannot believe no one even tries to understand that in Romania, or at least in my case, there are no other options for me in regards to the documents they need.
The reason why I shared this story with you is because I would be very happy to hear if any of you had a similar situation, and how did it get solved?
Also, should I give up on my money and just use Payoneer? Is it better? I am worried because I saw it takes a $30 yearly fee, and even more importantly, you can only withdraw a minimum of $50, which is really bad for me.
I’m sorry if I bored anyone, but I am really sad and don’t really know what to do in order to fix this.