So, I ordered a gig from this seller, 4.9 stars, really positive reviews. Good communication before the order, we reached an agreement, everything fine.
A week later I expect the project to be sent once it’s due time, but order is not delievered.Status is “out of office”. I sent a message, and after 8 hours the answer is that they’re sorry and that they’re overloaded with requests (but… I already made the order, shouldn’t I be the first one in line? how does that work exactly? weird). I’m a bit frustrated but ok, when they’ll be able to deliver? in two or three hours, tops.
nearly another 6 hours pass. I get a message that they’re deeply sorry about all this, but that they’re nearly half way through my request and that they’ll send it asap. Now… you didn’t even finish half the project until now? You know, I get that sellers are in pressure sometimes, but I think that at least they could have talked with me about expending delivery time, no? well, nada.
Now after more than 24 hours late, I am not sure what to do. I feel kind of annoyed about this and not even sure I want this project anymore. should I give it a few more hours? or just cancel? I don’t want to be the one lowering the seller’s rating, but I payed for something I didn’t get. should I just cancel?