I had a terrible experience with a buyer lately
she placed the order on one of my gigs without contacting me then she sent the requirements
the requirements were incomplete and took her 3-4 days to send the files (gig’s delivery time is 5 days)
I sent a time expansion request for the order to provide the same quality of work
Before delivery’s date, I sent the delivery file via dropbox
She requested some adjustments and revisions, i am okay with it and re-send the file again
Now she opened a dispute on the order to cancel it because of “poor work”
I already gave too much time to it (4-5 days of work) and another day for revision!
I have 350+ sales and never see this problem before, What should I do after I refuse the order’s cancellation?
and by the way, the order is marked as late now because it took her 2 days to leave her feedback
Any help will be appreciated!! Thank you so much