I am a new seller here in Fiverr and I would like to have an advice with a buyer.
I don’t have many experiences here - only 13 orders - but so far all of them was smooth and correct. With this one I’m not sure what I am supposed to do.
Yesterday I had an order for retouching 5 pictures. Before the order I talked with the buyer for 1,5 hours straight to figure out what she wanted - the task was very simple but she just couldn’t summarise it in a shorter period. I had a bad feeling about it because it really consumed my time, but I thought that maybe some buyer needs more time to figure out communication and what they want.
She said she’ll pay 5$ for the order but will give me a 5$ tip after. This sounded very strange, and I was 100% sure that it won’t happen, but I naively though that she might feel ashamed that she is asking so much for so little.
I completed the order with everything she wanted with two versions within a few hours, because she said it’s urgent for her. After a few hours later she requested more new changes in the inbox, which we haven’t discussed it before. I didn’t find it correct at all, but despite my opinion I delivered again the requested changes. She didn’t respond to the rest of the day, so I thought that we are finished.
10 hours ago she wrote me again that she wants me to make a birthday card with the attached files which would take me only 5 minutes and than she wrote me she’ll accept the order in a few minutes, but she has ‘low internet connection’. That never happened since than.
I feel I’ve reached the point where I don’t see the point to waste my time talking with her because she keeps asking for more. I’m afraid that she could leave me a bad review and as a new seller I find it crucial to have good reviews.
If you have more experiences can you give me some advice how I should handle the situation, I would appreciate it!