She wanted to know if if I did social media checks (to see if Brand X is available on Facebook, Twitter, etc), and I said “no” because it takes too much time. I wasn’t rude to her, I explained what I did and showed her 4 samples of my work. She did accuse me of not researching my brands, which I found funny since I never use generators, and all my work involves some research, at least to know a little bit about what my customer is selling and who are her competitors.
I agree, this could have been one of those buyers that is never happy. My order completion rate just reached 90% and I don’t want a refund to bring me down again.
Sorry to hear that happens to you. Does it happen before you start working or after you deliver?
The only thing I turn away is anything to do with SaaS. The whole concept of Software As A Service is beyond my capabilities, I always struggle understanding what the heck those things are, so the minute a client messages about that, I apologize and tell him I can’t work for him.
I would put it on my gig, but then I might lose business from other tech clients that sell things I understand, like computer games, toys, etc.