Hi Folks, Today I got a reminder from Fiverr saying. -
"To provide a pleasant buyer experience, we ask that you deliver the specific work requested and within the agreed upon time frame. Failing to do so hurts our community and the shopping experience. For more information, please review our Terms of Service.
This is your first reminder. Another violation of Fiverr’s TOS will result in a demotion of your current level."
My delivery time percentage is 82%. But that percentage is less not because I have delivered work late, it is because client responded late and taken time in providing all the requirement while the countdown timer is ticking.
During any problem in starting the work and completing the requirement clients take a lot of time to revert back that doesn’t mean they want to cancel the order, and if I am sending them cancellation request, they get offended.
Now my concern is,
Is it my mistake? If Yes, what should I do to avoid it? Cancel every order? (because most the clients take time in completing the gig’s requirement especially in social media marketing job)
If I will cancel every order then that will increase the percentage of cancellation rate, which is again bad for business and account.