A marketplace builds with both, quality buyers & sellers. Personally, I think, both should be given equal value & treatment. A marketplace can’t be successful without sellers also. From few of my past experience on Fiverr I got they are a bit (??) more supportive to buyers rather than sellers.
A recent story:
Couple of weeks ago I got an order worth $5 which was delivered within next 24hrs. Buyer didn’t respond till 3 days and the order was marked as completed automatically as per Fiverr’s rule. After 5-6 days, the seller came via Fiverr message and told that due to some issues she was not able to communicate and liked my work. She wanted a minor revision which she asked. I agreed to do that. But after 14-16 hrs she left me shocked when I saw she has left 1-Star rating, saying very slow seller …
Time zone difference between me and that buyer was almost 24hrs as I’m from India & she is from US. So, being a human being revision will take some time naturally.
I asked Fiverr to refund her back and the whole story and get a reply from customer care after few hours saying “Thank you for contacting us about this. We can cancel this order for you. However, we cannot remove the feedback on the order for you.”
“We take our buyer’s opinions and experiences very seriously. It is against our Terms of Service to “solicit the removal of feedback reviews from buyers through mutual cancellations.””
Now the point is, we sellers are nothing? I had over 2000 sales and working on Fiverr since 2013 with overall 5-star rating. For just a mere $5 how can a buyer downgrade our gig where there was no fault from my side I agreed to refund?
I would say, Fiverr should look after sellers situations as well cause we are generating revenue for them. Finally the main issue of this post: when a buyer can check our feedback & rating before order, why Fiverr is not showing reviews, rating, and cancellation ratio etc of a buyer? So that we sellers also be aware of such buyers.