I am sick and tired of the so called “Customer Support” not even assessing my submitted tickets but instead replying with a standardized message time after time. Honestly, really Fiverr, REALLY?
You know guys, I do love graphic design, I do love my work, I do love happy, polite and humble customers. I’ve been a member for a month, I’ve had over 300 orders since I joined and yes, I am well aware of that I am working for peanuts here, but still, I am passionate about what I do.
HOWEVER, there’s a line. I love my work, I am passionate, I love my customers, but I will NOT be bullied!
When people come and bash me, swear, abuse me, and even litterally threaten me with bad reviews unless they receive free extras because they just don’t want to pay that extra ten dollars, --> “OR ELSE I WILL LEAVE YOU A NEGATIVE FEEDBACK AND YOU WILL LOSE SALES ON FIVERR THERE SI NOTHIGN YOU CAN DO ABT IT” - that’s just sad, sad, sad. But it doesn’t stop here, what makes me hurl is when I provide screencaps of these conversations, write a lenghtly and well formulated message explaining this to Customer Service upon which they do NOTHING but send me automated replies over and over again. They ask us sellers to remain professional towards all our buyers. If we were to send automated replied to our buyers - I don’t think Fiverr would exist, our buyers would go insane!
Let me present you with real life scenario.
- Oct 17, 1 PM - A buyer places his order with me.
- Oct 17, 2 PM - I delivered the order after mere one hour. I also inform the buyer of that I am based in Sweden in a different time zone.
- Oct 17, 6 PM - The buyer marks the order as completed, thanks me, and gives me a “thumbs up”.
- Oct 17, 11 PM - The buyer changes his mind and sends me a message asking for a modification (why he does this after he already checked order as completed and rate my service with a thumbs up - is a mystery to me, but I guess we all can have second thoughts and I do not mind revision his order even though I do not even have to do this). October 17, 11 PM and I am sound asleep, being based in Sweden I guess the buyer who’s in USA is growing impatient with me, because six hours later, around October 18, 6 AM, I wake up, turn my computer on and I see that the buyer is pissed off with me, swears at me, and altered his “thumbs up” to a “thumbs down” saying I suck at communicating and that I did not respons.
Six hours. Come on … Really?! Seriously?! Has he ever heard of time zones?!
So I screencap the converastion and send it off to customer support as I feel this review is unjust. Before doing this, naturally, I try to communicate with the buyer in a professional and polite manner, but he is furious. Why is he furious? Because he as the middleman he is, being signed up on Odesk and Fiverr simultaneously, buying a flyer here from me on Fiverr for $5 and selling it on Odesk for $500 pretending to be the artist himself, has a mad customer on Odesk wondering why the adjustments have not been done on his flyer.
Anyways … as I was saying, I send this off to Fiverr and I get an autmated message back that thanks me for my message, reminding me of that the feedback is an essential part of the Fiverr rating system and all that jazz, adn then they say that "except for justified and exceptional circumstances which include direct violations of our terms of service, will be removed only with buyer’s consent. Repeated requests for unilateral removal of feedbacks may indicate a problem with a particular gig or with the communications with that seller’s buyers."
Honestly, I got like five messages, identical to eachother, just like this above. Did they even read through my message and the screencaps I provided? I feel BULLIED.
Then we have this slightly other scenario which you will laugh at cause it’s so RIDICULOUS it couldbe on candid camera. I delivered a flyer and the buyer then asks me for the PSD, upon which I kindly ask him to see my Gig Extras; the PSD is not included for free, but he can purchase it for an extra fiverr. That makes him really upset and he calls me retarded ro stupid (I dont remember the exact words) and threatens to leave a bad review which will affect my sales negatively, unless he received the psd for free. I have attached the message so that you can see for yourselves.
So please dear colleagues and customers; is it okay for Cusomter Service to behave this way? I’ve been selling my graphics here on Fiverr for a month and I’ve already delivered 300 orders and I have 175 “thumbs up” versus 5 thumbs down (and all of those thumbs down are idiotic, unjust and … well … just see the screencap!)
I’m sick of being bullied this way! Just because I’m on fiverr doesn’t mean I’m a homeless ■■■■ working for free.